At Ricci Code, we turn your ideas into customized digital solutions. With innovation, quality and dedication, we create websites and applications that connect your brand to success, exceeding expectations and driving the growth of your business in the digital future, ensuring impact results.

I lead the creation of exceptional digital experiences and customer success at Double Diamond, combining user-centric design with business strategy to ensure our AI solutions generate real impact.

What I do:

- Design and develop intuitive interfaces that make complex AI technologies accessible
- Lead the strategic relationship with customers, ensuring alignment between technology and business objectives

• - Create customer journeys that maximize adoption and perceived value of AI solutions
• - Develop dashboards and visualizations that translate complex data into actionable insights
• - Implement account growth strategies based on value delivered and usage expansion

Impact I generate:

• - Customer satisfaction rate of 95% (NPS)
  - 60% increase in the adoption rate of implemented solutions
  - Average 40% growth in existing accounts through scope expansion
  - 50% reduction in new customer onboarding time

As a Full-stack Engineer, the main responsibility was to oversee the technologies and teams involved in Workforce Management (WFM) solutions. This role included improving existing solutions, supporting various infrastructure and DevOps needs, and coordinating among different technology providers.

Achievements:

• - Team Lead Providers: Manage the factories responsible for the WFM technologies used at VTAL.
• - Support and Improvement: Conduct support meetings to drive improvements and develop new solutions.
• - Infrastructure and DevOps Support: Provide assistance across different infrastructure and DevOps tasks.
• - Technologies used: Apex, React, Node.JS, MongoDB, Ionic, Redis, CouchDB.

As a Full-stack engineer, the focus was on developing applications for clients, including micro-services, ETL solutions, and web development projects for clients such as Banco Bradesco, Amazon, and Thato.

Achievements:

- Develop Microservices Applications: Create applications following the micro-services paradigm for TIM clients.
- ETL Applications: Develop ETL solutions using Python/Pandas for data transformation tasks.
- WordPress Applications: Develop WordPress sites for the Tahto client.
- Web Applications: Create web applications using JavaScript, Sass, and HTML for Bradesco.
- .NET Applications: Develop a newsletter system using .NET for the Tahto client .
- Python/Pandas Applications: Develop applications for file conversion using Python/Pandas.
- Technologies used: React.JS, JavaScript, SASS, HTML5, Node.JS, .NET, Python, Pandas, PostgreSQL.