At Ricci Solutions, we transform your ideas into personalized digital solutions. With innovation, quality and dedication, we create websites and applications that connect your brand to success, exceeding expectations and driving the growth of your business in the digital future, ensuring impact results. At Ricci Solutions, transform your ideas into personalized digital solutions. With innovation, quality and dedication, we create websites and applications that connect your brand to success, exceeding expectations and driving the growth of your business in the digital future, ensuring impact results

I lead the creation of exceptional digital experiences and customer success at Double Diamond, combining user-centered design with business strategy to ensure that our AI solutions make a real impact.

What I do:

- Design and develop intuitive interfaces that make accessible complex AI technologies accessible
- Lead the strategic relationship with clients, ensuring alignment between technology and business objectives

- Create customer journeys that maximize the adoption and perceived value of AI solutions
- Develop dashboards and visualizations that translate complex data into actionable insights
- Implement account growth strategies based on delivered value and usage expansion

Impact I have generated:

- 95% customer satisfaction rate (NPS)
- 60% increase in adoption rate of implemented solutions

Average 40% growth in existing accounts through scope expansion
- 50% reduction in new customer onboarding time

As a full-time engineer, the primary responsibility was to oversee the technologies and teams involved in Workforce Management (WFM) solutions. This role included improving existing solutions, supporting various infrastructure and DevOps needs, and coordinating between different technology providers.

Achievements:

- Team Leadership Providers: Manage the factories responsible for WFM technologies used in VTAL.
- Support and Improvement: Hold support meetings to drive improvements and develop new solutions.
- Infrastructure and DevOps support: Provide assistance on different infrastructure and DevOps tasks.
- Technologies used: Apex, React, Node.JS, MongoDB, Ionic, Redis, CouchDB.

As a full-stack engineer, the focus was on developing applications for clients, including microservices, ETL solutions, and web development projects for clients like Banco Bradesco, Amazon, and Thato.

Achievements:

• Develop Microservice Applications: Create applications following the microservices paradigm for TIM clients.
• ETL applications: Develop ETL solutions using Python/Pandas for data transformation tasks.
• WordPress Apps: Develop WordPress sites for the Tahto client.
• Web Apps: Create web apps using JavaScript, Sass, and HTML for the Bradesco.
• NET Apps: Develop a newsletter system using the . NET for the Tahto client.
• Python/Pandas applications: Develop applications for file conversion using Python/Pandas.

Technologies used: React.JS, JavaScript, SASS, HTML5, Node.JS,. NET, Python, Pandas, PostgreSQL.

As a full-stack engineer, the focus was to develop applications for clients, including microservices, ETL solutions, and web development projects for clients like Banco Bradesco, Amazon, and Thato.